Returns and refunds

Returns window

You can return unused, unopened products within seven days of delivery. Items must be in original condition with all packaging intact. We cannot accept returns on opened or used products due to hygiene and safety reasons.

Cancelling an order

You can cancel an order before it is dispatched. Email hello@getbeep.in with your order number and we will cancel it and refund any amount you have already paid. Once an order has been dispatched, it cannot be cancelled, but you can return it within seven days of delivery as described below.

How to initiate a return

To start a return, contact us at hello@getbeep.in with your order number and the reason for the return. We will provide you with a return shipping label and instructions for sending the item back to us.

Refund processing

Once we receive and inspect your return, we will process your refund within 7 to 10 business days. The refund will be issued to your original payment method. For cash on delivery orders, we will refund to the bank account or UPI ID you give us. Refund timelines depend on your bank or payment provider.

Delivery charges on returns

If the return is due to a defect or error on our part, we cover the return shipping cost. If you are returning a product for any other reason, you are responsible for return shipping costs.

Damaged or defective items

If you receive a damaged, defective, or incorrect item, contact us at hello@getbeep.in within seven days of delivery with your order number and photos of the issue. We will send a replacement or process a refund at no cost to you.

Exchanges

We do not currently offer direct exchanges. If you need a different product, you can return your current order and place a new one.

Questions?

If you have any questions about returns or refunds, reach out to us at hello@getbeep.in. We are here to help.